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user_2mpuf4
1st Topic

2 Messages

Sunday, May 5th, 2024 8:22 PM

Closed

Water damage with install

Comcast damaged a water line under my driveway when installing cable internet. A tech drilled some kind of channel which damaged the line. 

after 1:30 on the phone I got nowhere with the incompetent people on the other end. I need comcast to work with me in establishing the damage claim so this can all be sorted out. 

Question

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Updated 

1 year ago

89

2

0

CCSheila

Retired Employee

 • 

1.1K Messages

1 year ago

 

Hi there! This is certainly something we need to address as soon as possible and I am happy to help. Thank you for reaching out. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

4

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user_2mpuf4

2 Messages

How long should I expect to wait for a response to the DM? I’ve sent it out 48 hours ago and haven’t heard anything?

1 year ago

0

XfinityPaula

Official Employee

 • 

1.4K Messages

@user_2mpuf4 I'm sorry for our delay. I have a new message sent to you in our direct message. I will make sure we have this address asap! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_lquv2a

1 Message

Comcast ran conduit thru my sewer line it needs repaired

1 year ago

0

XfinityWilliam

Official Employee

 • 

1.3K Messages

Hello user_lquv2a. We can take a closer look at your damage claim. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

CCSheila

Retired Employee

 • 

1.1K Messages

1 year ago

Thanky ou! I appreciate you reaching out to me in chat. May I please have your full name to locate your account? 

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