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2 Messages

Saturday, April 25th, 2026 1:14 PM

Water damage to node, tap, connectors, or ground block Nonstop lag spikes after storms even though technicians replaced everything

Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started right after last week's bad storms. I ping tested my connection in the command prompt and it show consistent ping from 10 MS to 20 MS but every 1-2 minutes it would go up to 200+ MS and this is the same thing that happens in online games that makes me lag. I think this might be post-storm upstream ingress/ noise or water damage to node. Ive had these issues for wayyyy too long.

I think the ground block, nodes, connectors, or tap got water damage which is causing this latency lag because before the storms my internet worked perfectly fine but the technicians look at me crazy when I tell them that. The weird thing is my internet speed tests are perfectly fine it’s just when I play any online game theres lag spikes or latency issues. I also noticed on the technicians phone my latency kept spiking over 100 but he said it was “normal” which definitely didn't seem normal. Ive tried Rocket League, UFC 5, NBA 2k26, Call Of Duty, Fortnite all on Xbox and PC and they all have issues. I NEED ACTUAL HELP PLEASE IVE HAD 3 TECHNICIANS COME AND NOTHING HELPED. SOMEONE PLEASE HELP ITS BEEN 12 DAYS.

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Official Employee

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3.2K Messages

1 hour ago

 

user_005, Hi there! Thanks for taking the time out of your Saturday to reach out. I can certainly undersand the inconvenience caused by dealing with this. Intermittent lag spikes after storms with clean speed tests are usually a classic sign of upstream noise or water infiltration somewhere outside the home (tap, pedestal, or node), not a console/PC issue. That’s why replacing parts at the house hasn’t helped and why techs say everything “tests fine.” You've come to the right place. We are a team of experts dedicated to resolving internet service issues over social media. We can help. Key red flags you called out that matter:
  • Issue started immediately after storms
  • Ping jumps from ~10–20 ms to 200+ ms every 1–2 minutes
  • Happens on all games and devices
  • Speed tests look normal (common with ingress issues)
  • 100+ ms spikes labeled “normal” (they aren’t)

At this point, another standard tech visit won’t fix it. This needs to be checked by our field team as an upstream/ingress or node‑level issue for plant/maintenance review, not just premise work. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.  

 

Visitor

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2 Messages

Hello Gabriel, I just sent a direct message with my details. Thanks for the help!

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