water damage claim

I’m reaching out to report property damage caused during a recent Xfinity service visit. A technician came out to dig and bury lines but accidentally punctured a water pipe on my property, which has now resulted in an active water leak.

I called the 1-800 number to report the issue, and the agent I spoke with said someone would follow up with me regarding a damage claim. However, I have yet to hear back from anyone.

This issue is time-sensitive, and I’d appreciate guidance on how to file a formal claim and what steps to take next. Please let me know what documentation is needed and who I can speak with directly to get this resolved.

Responses

XfinityBillie

Official Employee

•

3.4K Messages

12 hours ago

user_7mz77z Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to look into this further and see where we are on that damage ticket. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
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Click the "New message" (pen and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_tc

water damage claim

XfinityBillie

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