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pokermama27
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1 Message

Sunday, July 12th, 2026 2:58 PM

watch

I have contacted store managers..online support..all to no avail..on june 4th i signed up fir xfinity mobile..agent talked me into trying watch..which i did and returned on june 4th...its still on my account and now they have billed me for entire cost if watch..at this point i feel only option is to file complaint with fcc..as this is unacceptabke

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Updated 

9 hours ago

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XfinityThomasD

Official Employee

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1.9K Messages

9 hours ago

 

pokermama27 I'm terribly sorry to hear about your experience with this watch and appreciate you bringing it to my team's attention. We can help escalate the issue and have it reviewed with our XM escalation team for you, and will need some information to start. Please send our team a direct message with your full name and address.

 

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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