Visitor
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2 Messages
Watch activation on standalone line failing with something went wrong try again later message
Xfinity watch activation with standalone line not working..I chatted with multiple chat agents..I performed factory reset on watch and restarted phone. Multiple times.. unpaired the watch and paired and tried not working..walked into the store and tried not working..I was told system is down..this is worst customer service..no one has idea what is wrong..it's been more than a day since I received the watch still not activated..no idea what I have to do next..I have been asked to come again tomorrow at the store to retry..am sure nothing is going to change..
XfinityJoe
Official Employee
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1.2K Messages
2 months ago
Good morning @user_h7ju81 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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user_a0aydy
Visitor
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1 Message
13 days ago
I was told today that xfinity(online service) is basically lying to its customers, that even with a designated line the watch still can't be used as a stand alone. I've called multiple times they keep doing trouble shooting, even got a phone number for the watch and still nothing. They actually told me I was going to have to go in there store they have more options then they do over the phone. I go to the store and was told they cannot be used as a stand alone. So yeah not happy at the moment.
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