Visitor
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1 Message
Wasting my time
I recently got a new xb8 and last week when i tested my internet at home it told
me that my current equipment couldn’t handle my plan and that a new modem would be sent. I got the intial in process notification but nothing since. I am assuming this is for the xb10 so I am looking to find out if that is accurate and if so can I get an update since it’s just being rolled out. I tried to handle in xfinity app but that joke of an assistant now tells me I don’t even have an internet plan, and that I need to call. Which is almost impossible to get someone on the phone. This is ridiculous
EG
Expert
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110.3K Messages
29 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.5K Messages
29 days ago
user_db6c3e thank you for using the Xfinity Community Forums page to reach out today. I understand that you are looking for an update on the equipment you are waiting for. Please send me a direct message so that we can check on this for you.
Here's the detailed steps to direct message us:
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• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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