Visitor
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3 Messages
Wasted 4 hours of my life on useless comcast customer service
Just tried singing up for comcast internet at a new home. After signing up with the correct address (I copied and pasted it from my purchase agreement), I go to the account page and see that it has the wrong address. It moved it a few houses down. I contact comcast customer service, and they have the same issue. They type in my address and it automatically changes the address to one down the road.
They finally get that part figured out after 3 hours, they just need me to re-agree to the comcast purchase. I go to the purchase agreement and they add on all types of services I don't need nor asked for. I told them to change it. They send me a "new" order and its the same exact agreement. I told them again, i do not need the xFi stuff or any equipment or any professional installation. They try to go on a rant about how its going to cost me more if I bring my own equipment (it wont, it should be 65/month because that's the price I originally agreed to. They're trying to get me to pay 85/month + 100 for the installation) I had enough and said cancel everything.
I go to my billing page to try and cancel it and to my delight, I get an error "A rendering error occurred: Cannot read properties of undefined (reading 'toUpperCase')." so I can't even cancel my account
Accepted Solution
mhay2290
Visitor
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3 Messages
2 years ago
@XfinityJoshuaE The xfinity team was able to resolve my address issue. Since it was a new construction, it wasn't in their system yet. Although I find it odd that it would just automatically change the address to a near by existing account, I'm glad they were able to get this resolved for me in a kind and courteous way.
For any new construction homeowners, you are best calling comcast or going to the nearest store to get your services set up to avoid the headache.
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CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for taking the time to bring this to our attention @mhay2290! We definitely don't want to see this as your first experience with us. We're here to help! We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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user_84727e
Visitor
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3 Messages
2 years ago
Honestly, Xfinity is great as long as you NEVER EVER need customer service. Never have I ever had a seamless and pleasant experience. They outsource all customer service to Central America and India for sure, if your issue isn't in "Susan's", "Mark's" and any other basic American named persons script, you will be in a world of hurt. Text is really the only way to go so you can deep clean your home while trying to resolve an issue so you don't feel like you've wasted over half the day, but they are taking that away this April. We need more affordable options to choose from to increase the level of the bar on customer satisfaction. [Edited: "Inflammatory/Solicitation"]. UGH, ok, now I have come on the get the expose line in my yard buried from it's installation four months ago!!! (11/14/2022)
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