Was told to DM Customer Service but my DM is unanswered

user_h2sbkb Sorry to hear that you're having trouble reaching us. I apologize that I am not seeing a DM was sent to our Support team in the post last week, though I see another post and DM that we had replied to from roughly 2 weeks ago that we were awaiting your reply. Let's try sending a DM once more and we'll make sure that we get this equipment out to you.

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.