Was told Same day shipping yet I have not heard anything about it being shipped yet

I set up my services for my new apartment and the man on the phone GUARENTEED me same day shipping for my box to be at my door when I got home from work. I have yet to receive the notification that it has been shipped and highly doubt it is at my door. I am going to just go to the store and pick my device up. This is ridiculous

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XfinityRay

Official Employee

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4.5K Messages

30 days ago

Good evening, @user_nmfi0n! Thanks for reaching out about your equipment. We do offer same day shipping now as the agent told you. Have you made it home to check for the package yet?

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user_jfkjs9

Visitor

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1 Message

If it has already been 3 hours since I ordered at 10am, and no notifications have been Sent indicating the kit is out for delivery, can I go to the local store to pick it up instead?

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1 day ago

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XfinityDemetrise

Official Employee

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623 Messages

user_jfkjs9 Hi there. Thank you so much for reaching out on our Xfinity Community Forum about your kit delivery. Yes you are welcome to go to the service center. Please be sure to return the kit once it is delivered if they are not able to cance the order at the local service center.

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