Was told incorrect information during a Hardship

I contacted Xfinity through chat about student discounts and was told if I verify and go to a store the price would be the student price. The wonderful people at the store told me that in order for me to get the student discount I would have to cancel my service for 90 days and then sign up as a new customer during the Student Discount Deal time . I am very upset about the incorrect information and getting my hopes up about something that doesn't exist for current customers.