@user_eeld8y Thanks for letting us know and adding to the community. That is no fun of course, but you can work with us here and rely on a message thread. It's just like messaging friends and family on Facebook, and you can leave/return as many times as needed. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityBenny
Official Employee
•
806 Messages
2 days ago
@user_eeld8y Thanks for letting us know and adding to the community. That is no fun of course, but you can work with us here and rely on a message thread. It's just like messaging friends and family on Facebook, and you can leave/return as many times as needed. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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