Visitor
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1 Message
Was something sent to my house?
I'm a new customer but did not order a Getting Started Kit, as I have my own equipment. However, I recieved emails from Xfinity saying they sent a package, and UPS says they delivered something that weighed 1 lb to my front door. I have not seen anything from Xfinity at my door, in my mailbox, or anywhere. Was something sent? What was it? Is there anything I can do besides open a claim with UPS?
UPDATE: We did get it, it's a padded envelope from "SIK Fulfillment" containing a single 3x5 card telling us to download the Xfinity app. Could have been an email LOL!
Accepted Solution
CCChe
Official Employee
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6.9K Messages
3 years ago
Hello, @user_16f60b! We appreciate you for choosing Comcast to be your entertainment provider! Thanks for posting to bring this to our attention. I'd be happy to review your account, to investigate your concerns and let you know how to proceed. To get started, can you please send a direct message with your name and service address to "Xfinity Support"? You can do this by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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