Was shipped a XG2v2 instead of a XG1v4 for replacement

Hey there, @user_5aqojg! Thanks for bringing this equipment concern to our attention. I'm sorry to hear that you received a different model than what you were expecting or had requested, and I'd love to see what we can do to help! Our team is great to work with because we do have access to the warehouse and equipment being shipped when a request is put in, and it'll be my pleasure to take a closer look at things today. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!