1 Message
Was I sent a scam/phishing email?
I was sent an email today that looked legit from xfinity@account.xfinity.com claiming that I cancelled services, I never did this and do not want to cancel services. Is this a phishing email? Additionally I tried using the xfinity assistance chat and I never was sent to an actual human it just kept going in circles. I need to ensure my services were not cancelled.
XfinityJustinC
Official Employee
•
1.1K Messages
12 days ago
Hello, @user_v4bm2l thank you for creating a post. I completely understand wanting to ensure your service isn't cancelled, and you've contacted the right place for assistance. When you receive a certified Xfinity email communication there will be a Xfinity logo you can see before clicking on the email: https://www.xfinity.com/support/articles/comcast-verified-email
- Do you see a Xfinity logo (picture inside above link) before opening the email?
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