Was charged for service, for almost 2yrs, when not even in house!!

Between the period of Feb in 2022 until October of 2024 I was a customer of Xfinity/Comcast while living at [Edit: Personal Information] as the zipcode. I called on October 1st of 2024 to cancel the service with you guys, at 4:39pm, I was on the phone for 13mins. I got a new job and had to move to another part of Florida. The modem/router I was using was my own, that I purchased at Best Buy.

What has happened is this. The rep that I spoke to on October 1st, 2024 turned the service off, but apparently didn't fully and properly do it. From what I am being told, there is supposed to be an email or text alert to confirm the call was made by the customer, to terminate service.
He turned the actual service off, but NOT the automatic billing for the service. I just noticed within the last 3 weeks that the automatic billing as STILL taking payments out of my checking account!!! I have called the 1-800-934-6489 phone number, a total of 5 times, and have been on the phone (mostly on hold) in India or Pakistan, for a total of just shy of 6hours. Each time I call, I am asking to have the money back for the payments made, where there was no service.
I get a different answer, from each rep, and each supervisor, each time I call. I have had just under $2000 taken from my account in the time frame of when I moved, and when I discovered the discrepancy. I turned off the auto-pay online, and from what the reps were telling me, it was NOT turned off, and they turned it off on March 13th 2026. So at this time, I have no idea if it is off or not.

I need the full amount of what I paid during that time period refunded back to my account. The operators and managers keep saying they can only refund $300 or less, and anything more than that, requires a committee of some kind. Each time I call, the person has to create a new case, and start the process all over again. I have no confirmation of speaking to anyone outside of the names I have written down, on each call. I just want the money I paid credited back to my account, and I will be out of your hair. From what I am calculating, it is somewhere around $1,870.

I'm looking for some type of confirmation from the company that this is being looked into or investigated, on the path to a resolution.