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7 Messages

Monday, January 31st, 2022 1:33 AM

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Wanting to drop TV Service, but retaining existing Internet and Mobile: Where do I start

I don't even use our cable box.. maybe occasionally.   It's just sitting under the TV doing absolutely nothing. And it's been that way since xFinity went to the Web DVR, and service has audio dropouts and pixelated. If I stream the same content, it's perfect.  The xFinity DVR offers upgraded recording space, but I have unlimited recording via my streaming service, and it figures out what to record.      I just don't want xFinity TV it anymore.  xFinity Internet and Mobile are OK, and I also have over the air TV that's free, and requires no power or boxes.  Contracts are undesirable, when new Fiber is being installed by another company that people like, that has local customer service, and can show up in 1/2 hour, and costs far less.  

Everything we watch is completely digital. But there is nothing in the app or online where you can remove TV.  It keeps sending me to the streaming app.   Build your own plan keeps checking TV.  I've been a customer for about 10 years, and if I can't get acceptable uncapped Internet service, it seems simpler to just go ahead and hit the ATT Fiber 1000 Install (no contract) request box.  

I use xFinity Mobile also, but with two unlocked phones, I don't have a huge issue changing to Total Wireless or another MVNO.  I want to get this done in the next week, not at this instant.  Where do I start.   If it's a difficult process,  I'll install ATT and bring my xFinity equipment back.  It's much easier and rewarding to be a new customer than an existing one, but much more difficult for xFinity to attract new or lost customers.

Question

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Updated 

3 years ago

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CCAbbie

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1.4K Messages

3 years ago

@user_9fc0c2 Hello and thank you for reaching out to us today. I am sorry to hear you are looking to cancel your TV services with us. This experience is never what we want to hear, and I am sorry that this has caused you so much frustration that you don't want to use it anymore. I can help. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_9fc0c2

Visitor

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7 Messages

@XfinityAbbie​ Which icon are you referring to ?   I see Home Welcome Getting Started, Notifications, and Profile indicating that I am signed in. Going blind, or not seeing "Pen and Paper".   My request is basic,  and I am logged in.

Wanting to drop TV Service, but retaining existing Internet and Mobile: Where do I start

3 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

To send the requested information:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •  - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_9fc0c2

Visitor

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7 Messages

OK, direct message icon showed up a minute after I inquired, message sent at 6:04, 

Thx

3 years ago

0

user_9fc0c2

Visitor

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7 Messages

Updated Direct Message at 6:18PM 1/31,  requested a copy of terms and work to be done to be emailed to the address provided, thx.  Still wondering why I can't do the conversion at the month to month rate, then immediately switch to two year contract after everything works properly, and we can do soon.   I am avoiding the "commit up front" and hope everything works fine later.  Your outside wiring is years old, and fraying.  New modem needed, paying for Xfi Complete for a year without any wireless site analysis.  It's OK if you do it a year late.  Apparently I signed up for xFi complete on my Birthday last year with an old 5-10 year old modem

3 years ago

0

user_9fc0c2

Visitor

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7 Messages

Thanks for the early termination info. It's helpful.  Since there was no visit associated with the purchase of Xfi Complete, but a Modem upgrade was suggested as being required to support Gigabit Internet, can you have a tech activate it during your overdue site survey ?  You indicated it should have been included. 15 year customer ?   Pretty please ?  I'm not even asking for HBO max and Flex anymore.   Oh well,  my wife will have her ATT installed by the time we get this wrapped up.

3 years ago

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