Wanting equipment returned

I spoke with xfinity in early July and was told it would be removed and would cause no issues

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@user_gzqntd  Our team can help. Our apologies for any confusion this has caused you.

All rental equipment must be returned and from there we will dispose of it. You can return equpment to any Xfinity or UPS store.

Here a link with the steps on how to return equipment. https://www.xfinity.com/support/articles/returning-your-equipment

I can resolve your concerns and get this taken care of for you!

Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_gzqntd We want to thank you for reaching out on the Community Forum for support with your unreturned equipment issue. We are glad we were able to resolve your issue by removing that old streaming TV box. Never hesitate to create another public post for any of your future account and service needs!