Visitor
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2 Messages
Wanted to check date for delayed shipping of Xfinity Gateway
Hi, June 30th I received an email confirming my order details for starting an Xfinity plan for internet. I remember that I set the Gateway to be shipped by the end of July, but I don't remember what date exactly, and I haven't been sent an email yet telling me that it has been shipped. Could you confirm the date I have it set for and make sure that I have it set up to be shipped? If possible, the shipment should also be moved to happen as soon as possible. Let me know if you need any additional information.
XfinityGabriel
Official Employee
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3.4K Messages
2 hours ago
Hi there! Thanks for reaching out, and we'd be happy to take a look into this for you. To review your order details, including the scheduled shipment date for your Xfinity Gateway, and to see whether we can move the shipment up, we'll need access to your account. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll be happy to review the order status, confirm the current shipping date, and check whether any earlier shipment options are available. Once we have that information, we'll take a closer look and provide you with the most up-to-date details. We look forward to assisting you!
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