Visitor

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1 Message

10/12/2026 9:32 PM

Want to switch to a less expensive plan

Hi, my Xfinity internet bill recently increased from $50 to $80 per month after my promotional rate expired. I'm happy with the service, but $80 is more than I want to pay, especially when cheaper plans are available in my area.

I'd like to stay with Xfinity if possible. Can you check whether there are any customer loyalty offers or new promotions available that would bring my monthly bill back down to around $50?

If not, I'd like to explore my options for switching to a less expensive plan. Thank you!

Oldest First
Selected Oldest First

Official Employee

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3.9K Messages

3 hours ago

Thanks for posting on our community forums, user_tnmgch. We appreciate your interest in renewing the rate with us. I'd be happy to check what options are available. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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