Visitor
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1 Message
Want to replace new cable box with XG1V4
I recently ordered a new cable box for my 4k tv over the phone. I asked for a 4K UHD compatible box with RF cable connector. I was sent a wireless cable box. I took this box to the local xfinity store and was given another box with an RF connector. However, this box is a PXD01 and is not 4K compatible. I would like to replace this box with an XG1V4 box. Can you help me do this?
XfinityAlfonso
Official Employee
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2.3K Messages
7 hours ago
Hello rja52 thank you so much for taking the time and reaching out here on our Xfinity Forums with these 4K cable box questions! Is the box we're trying to replace the main cable box, or a secondary? The XG1v4 is a main box only, device, and a Xi6 would be needed for 4K compatibility as a secondary box when a XG1v4 is already on as a primary.
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