Visitor
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1 Message
Want to remove TV from Internet plan, unactivated TV box lost
Some time pre-COVID, I added TV to my Xfinity plan, but never activated or used the set-top box. I would like to remove the TV option, but the website plan builder seemingly forces me to include it alongside internet to "replace" the current TV option. On top of that, while decluttering, I accidentally donated the TV box to Goodwill, so I have to report it as lost to avoid an unreturned equipment charge. Any help would be appreciated.
XfinityRaf
Official Employee
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1.6K Messages
15 hours ago
Good afternoon @user_q0cwat. Our team can assist you with finding a new promotion to remove TV service and work on removing the unreturned box from your account. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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