Visitor
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2 Messages
Want to remove TV and keep only Internet on my plan
Due to the recent increases in my bill and re-evaluating current use I would like to remove the TV part of my plan and keep only the Internet. I've tried to do this on the website but it doesn't appear possible as it forces me to pick a TV package. I chatted with an agent online and they told me they are unable to remove it, only downgrade. It was taking too long to talk to a real person calling the 800 #. There has to be a way someone can assist me with this online.
user_wal5if
1 Message
5 hours ago
I WISH YOU GOOD LUCK! If you figure out a way please do let the rest of us know.
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XfinityRay
Official Employee
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2.4K Messages
5 hours ago
Hi there, jws617! You have come to the right place for assistance with your plan. We want it to be the perfect fit for your need and to work with your budget!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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jws617
Visitor
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2 Messages
3 hours ago
The employee that began assisting me via direct message stopped responding. Its been over an hour since their last response. Is there another available that can handle?
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