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This was the worst customer service I have ever gotten in my life. I’ve been without Internet for five days. I’ve spoken to three supervisors. Numerous agents have been lied to told that I was having someone come out to find out that they didn’t even do a ticket on it and that was a supervisor. The second one I talked to you get absolutely nowhere with them. You’re nothing but a number. It’s the worst customer service I’ve ever seen in my life.

EG · Answer

The concern is not 'Home Security Devices And Equipment' help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityQue · Answer

user_ys3oz1, hello there and thanks for reaching out. I really apologize about your experience and I know how frustrating it is to have to experience that. I am glad to be able to help you with that matter and to take a look reviewing your account and details. I want to help you get this resolved. I could not even last for 5 hours without internet (unless I'm sleep) - so trust and believe me, I have been in your shoes. Let's go ahead and take this to private island. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions.

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user_ys3oz1

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EG

XfinityQue

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