1 Message
Want to know status of order to change TV channel plan
Order Number: [Edited: "Personal Information"]
This is an order we submitted to change our TV channel plan. For the NBC Sports channels that carry local teams in our area, xfinity recently bumped those up to only be on the "Ultimate" channel plan. We don't want the Ultimate channel plan, but we do want that one particular NBC Sports Bay Area channel. So we are trying to change our channel plan to receive that channel. Twice I have gone through the steps to change our plan, and submitted the order. After submitting the most recent order, the confirmation screen showed the number above. And yet, our account still shows the "Popular" channel plan. What is the status of order [Edited: "Personal Information"]?
EG
Expert
•
110K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEmilyB
Official Employee
•
2K Messages
3 months ago
@user_4qfacu Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience. I want you to have access to all the channels you love, so let's review the account and make sure the order goes through successfully.
It looks like you've sent a Direct Message so I'll respond there and get started on a resolution.
0
0
EG
Expert
•
110K Messages
3 months ago
@user_4qfacu @XfinityEmilyB
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
0
0
XfinityMarcos
Official Employee
•
2.3K Messages
3 months ago
0
0