New Poster
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2 Messages
Want to keep my existing TV plan and add internet
When I try to change plans to add internet service to my existing TV service I am allowed only one plan option - and this one and only plan option does not work for me. I would like to keep my existing TV service and just add internet. I do not want the one and only package that comes up as available because it has only 10 channels and the TV package I have now has 30 channels. Plus I do not want to go thru the hassle of having to return the current TV box and installing a new one when I am perfectly happy with what I have. I simply want to add internet but when I spoke to someone on "CHAT" they said I HAVE to switch plans, is this correct? I can't imagine this is correct, why would you deny someone who wants to give you added business?? How can I simply add internet to my existing account that has a TV plan?
CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hi there, @BeeGee6. Thank you for reaching out to us and creating a post. We appreciate taking the time to reach out. Those are great questions you have asked. Some accounts do not allow us to add internet on top of your current service as it may require a package to make those changes to the account. The only way to add an extra service is to package them together and have both internet and cable in the package. Is the website only providing you with one option and one option only?
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