Want to cancel an order

user_v7d9id Oh no! I've done that myself with Amazon orders. I can definitely help you with getting that order cancelled and assist you with any changes you were interested in making. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

user_v7d9id Thank you for taking the time to reach out to us via DM so that we were able to help you with cancelling your order. I hope you have a wonderful rest of your day and thank you for being a part of our Xfinity family.