1 Message

Tue, Sep 21, 2021 11:44 PM

Want to add internet to my new house but want to keep internet at my old location for awhile too


We are moving in a few weeks but we are currently in between homes. I am hoping to add internet to our new location but also keep our existing internet at our current location for a few more weeks. Is this doable? 

Thank you.

Official Employee


221 Messages

1 m ago

Hey, there @user_81bb1a. Thank you for taking the time to reach out to us through Forums. Congratulations on your new place! We can certainly help and get you all situated at your new place while keeping you active at the old one. Please send a Direct Message with your full name and address so we can help! 



Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message



1 Message

19 d ago

where/what is this 'peer to peer' icon at the upper right corner of this page? please a picture of what this is supposed to look like?


Official Employee


189 Messages

@user_afa2cc You have to make sure you are logged in to see the Direct Message icon at the top right. 

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