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Want account reactivated after full payment of past dues.
About a year ago I moved to a new city and the house where the room I rented didn't have internet so I got it hooked up. Things didn't work out and I neglected the bill until recently. I payed off what they say I owe in full. Comcast is the only company to provide internet in my area so I need to figure something out. Am I able to get internet set up again with that account? Any help is greatly appreciated.
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ComcastMorgan
Official Employee
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2.5K Messages
7 m ago
Hi, MopyMop. Great question! We can help. About how long ago did the situation take place with your old account? The reason why I ask is because it does impact how we'll go through the credit screening process. For example, a new customer is someone who has not had service in the last 90 days and/or has less than six months of history as a Comcast customer.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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