Visitor
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1 Message
Want a technician and cannot get one scheduled
Technician request over and over again… no support . How do I get a technician?tired of chatting . Need a person
Visitor
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1 Message
Technician request over and over again… no support . How do I get a technician?tired of chatting . Need a person
EG
Expert
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114K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please post the nature of your issue in detail here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
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XfinityJoe
Official Employee
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1K Messages
22 days ago
We can help @user_aneuv5
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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