Visitor
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1 Message
wanna upgrade internet
i lost the agent and not appearing back but i wanna upgrade to 1.2 gb and get 2 pro extender all in one and i wanna know if i have to have someone set it up or explain how i set it up and what do i do with anew modem and the old one
Latoque
Expert
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30K Messages
10 hours ago
Moved from Email forum
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XfinityAmira
Official Employee
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5K Messages
6 hours ago
Hi user_0vv71i! We appreciate you taking the time to visit and reach out on our Xfinity Forum. I am sorry to hear that you lost the agent when trying to make these changes. Rest assured, my team is here to help and would be more than happy to assist you with these account changes. To help, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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