Visitor
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1 Message
Wanna post a damage claim in the forum how to get me started please
Had a brand new driveway asphalt that was 10 days old put in May 16, 2026 Comcast bored under my driveway to relocate service May 26. They left a 8“ x 8“ hole that caved in my new driveway and the whole width of driveway has a buckled up speed bump like called that Day they told me that they were sending out a field rep to look at it never came called several other times never came file. The damage claim kept closing it out four times and I got another damage cable opened up had some emailed the Guy pictures. he said he was sending the damage claim. Haven’t heard anything back then I called back and someone else closes out. They’re just <Edited: Inappropriate Language> me around. I have proof picture of the camera the guy driving over to try to flatten down the speed bump pictures of it and receipts that show that the date that it was installed by the Asphalt contractor still no response so I wanna talk field operations or damage team and they say all I can handle it certain than they keep hanging up on me
XfinityRay
Official Employee
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4.1K Messages
2 hours ago
Hi there, @user_kt3lx9! Thanks for taking the time out of your day to reach out about getting the driveway damage repaired or reimbursed. We can further assist you with this. We can check further on why the ticket was closed and go from there. Our team can share your pictures and further information with them as well.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
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3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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