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user_6694e5
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Tuesday, August 1st, 2023 2:02 AM

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WAN port on Modem dead - how to reach an agent

Wan port died on modem, and I can't get a hold of anyone at Comcast. Their service keeps wanting me to reboot the modem. Chat help says no one is available, and this loop keeps going round and round. It seems Xfinity support is non existent. Does anyone have a number that actually gets someone on the phone other than their standard support number? Perhaps someone on a "We're On It" team?,Oor hopefully an Xfinty rep will see this and reach out. Thanks.

Question

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Updated 

2 years ago

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XfinitySheila

Official Employee

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1.1K Messages

2 years ago

Hey there I would love to help with your WAN troubles.

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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user_6694e5

2 Messages

@XfinitySheila​ Hi, Sheila. I tried what you asked, but no response.

2 years ago

0

Again

Expert

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31.5K Messages

@user_6694e5​ 

@XfinitySheila​ Hi, Sheila. I tried what you asked, but no response.

Did you send to Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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