Hello @user_ni8gbf! I would be happy to look into scheduling a technician to assist with your wiring. To ensure we set up the correct type of appointment, I want to clarify exactly what you need.
Our technicians can run lines directly into your home to install your service. However, our techs are unable to perform "wall fishing," which involves running wires hidden inside interior walls. Are you looking for a standard installation?
If you're having trouble scheduling your appointment using the Xfinity app @user_ni8gbf, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityQuemekia
Official Employee
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1.3K Messages
18 days ago
Hello @user_ni8gbf! I would be happy to look into scheduling a technician to assist with your wiring. To ensure we set up the correct type of appointment, I want to clarify exactly what you need.
Are you looking for a standard installation?
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