savannahschnall's profile

New Poster


1 Message

Sun, Oct 4, 2020 5:00 PM

Waive late fee



I need my late fee waived because I was expecting an electronic bill. I should have been signed up for electronic billing but I got paper notices saying I was late. This is the only way I seem to be able to find a rep online



Official Employee


2.3K Messages

7 m ago

Hello @savannahschnall, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and would love to assist you with this billing concern. I'm sorry about any complications you have experienced thus far with trying to get help with this, but we can definitely help. 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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