Hello user_msrylm, thank you for reaching out here in our Xfinity Community forum. Are you asking how to be put on the appointment waitlist? If so, here are the steps:
Summary — how to get on the Appointment Waitlist (AAW)
Make sure a verified mobile number is on the account.
After scheduling an eligible appointment, enroll in AAW: text WAITLIST to 266278 (or use the self‑service option) and follow the confirmation texts.
If a requested timeslot opens, you’ll get a text at least 2.5 hours before; reply Y within 30 minutes to take it (N to keep your original appointment).
XfinityJeffB
Official Employee
•
868 Messages
3 hours ago
Hello user_msrylm, thank you for reaching out here in our Xfinity Community forum. Are you asking how to be put on the appointment waitlist? If so, here are the steps:
Summary — how to get on the Appointment Waitlist (AAW)
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