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Hine-sco
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Visitor

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2 Messages

Saturday, November 22nd, 2025 5:00 AM

Waitlist

Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles. 

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Updated 

6 hours ago

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XfinityAmandaB

Official Employee

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2.7K Messages

6 hours ago

 

Hine-sco, that sounds frustrating. Thank you for letting us know you are having those issues with the appointment waitlist options. I do use the Text option frequently with customers. When you text WAITLIST to 266278, what seems to be happening?

Also, I would recommend closing out any of the options you are not currently using, so if you are using the text option, make sure the Xfinity app is closed out and any web pages.

 

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