Visitor

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1 Message

Friday, January 23rd, 2026 10:33 PM

Waitlist not working

Hi, I'm trying to sign up for the waitlist but any time I try to select gives me this response:

We don't understand your request, Reply with the command: waitlist to get the waitlist details.

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Official Employee

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2.1K Messages

4 hours ago

Hello @user_yjvp09, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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