Visitor
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4 Messages
Waitlist Error
Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.
Visitor
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4 Messages
Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.
XfinitySeth
Official Employee
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1.5K Messages
4 hours ago
Good evening user_k16rqd! I'm sorry you're running into those issues with the waitlist, but glad you've come to us for help because we can definitely help get things checked on for you 👍 To confirm, you're referring to the waitlist for getting a sooner technician appointment than one you already have scheduled?
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user_k16rqd
Visitor
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4 Messages
2 hours ago
I did what was asked, and the customer service rep Victor has helped me at all. It takes him over 20-30 minutes to respond and he isn’t even getting me added to the waitlist. He just told me I have the earliest appointment available, which I already knew. Please help
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