Visitor
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1 Message
Waiting on Technician - 2 hours past the window.
Waiting on Technician - 2 hours past the window. I received 1 text 2 hours ago saying they were delayed - Nothing since then. I can get talk to a human to get a status - the AI bot assistance is no help!!!!!!!!! Very frustrated.
XfinityMatthew
Official Employee
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803 Messages
2 months ago
Hello @user_pubmv3 Sorry to hear the tech is late. Your account will automatically receive a $20 credit for the missed window. Send us a direct message with your full name and the service address, and we can see what's going on.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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