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user_gotakh
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Sunday, November 24th, 2024 4:17 AM

WAITING ON COAX CABLE INSTALL SINCE OCT. 13

Transferred apartments and this unit had a cut or chewed coax cable in the wall. Numerous home techs have come out when a post wire installer was supposed to. I have called over 30 times and get the run around every time with assurances that it will be resolved. I’m paying for internet that I don’t have for 6 weeks. Don’t know what’s going on with this company now a days because I’ve had service with them for almost 7 years and since they went nationwide it’s a complete circus trying to get through their automated system or to get an actual answer. I’m about to cancel my internet / phone service and have nothing but terrible things to say about this company. I don’t know what else to do at this point. Any help would be great because I’m done wasting dozens of hours on the phone with a company that doesn’t seem to know what’s going on and can’t get what I need accomplished. Please let me know what my next step is to resolving this is. 

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25 days ago

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XfinityJosephA

Official Employee

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1.5K Messages

1 month ago

Hello @user_gotakh thanks for taking the time to share this experience. The process for re-wiring varies per market. On one of your appointments did we refer you to the property management by chance? 

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user_gotakh

7 Messages

Yes and I work for the property and have access to all they need as well I have permission from the property for Xfinity to run cable. I can also post notices on my neighbors above me in advance if we need to enter their apartments. Xfinity has always ran needed coax cable on this property and I have worked here over 10 years. The property does not and will not deal with coax cable because you have the exclusive right to service here, no satellite dishes at all are allowed. 

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1 month ago

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XfinityJosephA

Official Employee

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1.5K Messages

user_gotakh that makes sense. Permission is the main thing that tends to be needed in these scenarios. It's best if we work in a direct message, so we can review the appointment history and set up the correct follow-up appointment. We'll do all we can to turn things around. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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1 month ago

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user_gotakh

7 Messages

No help. This is ridiculous. Xfinity is a complete joke now

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25 days ago

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user_gotakh

7 Messages

25 days ago

All I get is “I assure you, talking to me will resolve your issues.” Complete [Edited: "Language"] joke. They all just want you to feel better and not do a [Edited: "Language"]thing over the phone, text, or email. This company has gone to [Edited: "Language"]. I’ve spent over 60+ hours since October 13 on trying to get a coax cable ran. It’s December now and nothing has been done. I also documented all of this and plan to post and have family and friends post this everywhere online. This company is terrible now. This company is a [Edited: "Language"] joke now. Management is [Edited: "Language"]. Get my internet up and running NOW!!!!! Been over a month and a half for you to get your monkeys in order. I work in maintenance and this would never be acceptable. This company is a joke. Give us your money if it’s easy, but if anyone has to work then [Edited: "Language"] off is what I’m getting at this point.

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