Waiting for my refund [Edited]

I have had it with this company. 0/100 I will NEVER recommend Xfinity [Edited: "Solicitation"].

I moved, and needed to cancel my wifi service because I had to go with a different provider. After saying 'no' about 100 times to transferring my service, I finally convinced the rep to cancel my service. Yet 2 months after I 'cancelled' my service, I'm still getting charged. I called multiple times and had multiple reps 'confirm' that everything was done, and the cancellation was going through. Wrong. I finally got someone to slip up and tell me they couldn't close the work order because I haven't returned the equipment. YOU MEAN THE EQUIPMENT THAT MY APARTMENT BUILDING PROVIDED AND FORCED ME TO USE?!? "Oh you're right. You don't have to return anything. I closed that work order for you. You're officially cancelled now." I still don't know if that's true, I have yet to receive a confirmation. I've been waiting for my refund for weeks, having been told 'you should see it in a few hours.' I can't remove my card from my account without adding another one they can charge. Might just have to report this card stolen just so Xfinity can't charge it. I've never had more of a headache dealing with this [Edited: "Inflammatory"] company, for spotty wifi at that. 

[Edited: "Inflammatory"]