Visitor
•
1 Message
Waiting for a new xfinity gateway device
Hi,
I had requested a new gateway device through a chat with an agent due to the noise of the device I received. However, after two weeks, I haven’t received it. There’s no shipping confirmation mail, and I can’t even find the order information from the Xfinity app anymore. It’s quite frustrating that the Facebook Messenger (which I used to request the new device) isn’t responding at all.
EG
Expert
•
113K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJamesC
Official Employee
•
2.4K Messages
2 days ago
Greetings, @user_y856x2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you still haven't received your new modem, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0