Visitor
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1 Message
Waiting 6 weeks for a response to construction ticket, keeps being closed out
Hi, we are working on trying to get a serviceability survey done at our home. We have been told multiple times the cost would be $2500 which we are willing to pay to extend services to our home but then nobody calls us and the ticket is closed. We want to speak with the construction department and if the address is not serviceable at this time, we want to speak to someone about why so we can find out if there is anything we can do in the future. We have called many times and every time they say they’re “reopening” the ticket with no good explanation why it is closing and then we never get a call or email from the construction team. Ticket number:
[Edited: "Personal Information"]
XfinityJon
Official Employee
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1.2K Messages
5 hours ago
Good afternoon user_multcw. I would be happy to look into this for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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