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user_ird01b
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Saturday, May 9th, 2026 9:11 PM

Waiting 6 months for underground installation? What gives?

I signed up for internet and xfinity mobile in November 2025.  It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits.  What is the delay?  I can see the fiberoptic feeder main line across the street.  It's a few dozen feet away.  Even a temp line would be welcome at this point.

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2 hours ago

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XfinityAbel

Official Employee

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2 hours ago

@user_ird01b thanks for posting on our Xfinity Forums page. I'd love to do everything I can to help with this issue. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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