Waiting 2+ Years For Orange Xfinity Cable To Be Buried

A buried, main (trunk) Xfinity line in my neighborhood failed over 2 years ago and was replaced with a temporary orange cable running on the ground through multiple neighbors' yards (since that's where the utility easement is). 

Since they have kids and pets, they often throw this cable over their backyard fences to make it less of a hazard but then I see it and since all our utilities are buried this is very ugly. 

I have reached out to Xfinity at least 10 times over this period to get this resolved but there have just been a lot of missed commitments and no visible progress at all. 

I'm having difficulty understanding why Xfinity hasn't resolved this yet.