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user_pel9ak
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Visitor

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2 Messages

Monday, May 11th, 2026 4:31 PM

Waiting 2+ Years For Orange Xfinity Cable To Be Buried

A buried, main (trunk) Xfinity line in my neighborhood failed over 2 years ago and was replaced with a temporary orange cable running on the ground through multiple neighbors' yards (since that's where the utility easement is). 

Since they have kids and pets, they often throw this cable over their backyard fences to make it less of a hazard but then I see it and since all our utilities are buried this is very ugly. 

I have reached out to Xfinity at least 10 times over this period to get this resolved but there have just been a lot of missed commitments and no visible progress at all. 

I'm having difficulty understanding why Xfinity hasn't resolved this yet.

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5 hours ago

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XfinityMartyR

Official Employee

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3.2K Messages

6 hours ago

 

user_pel9ak Thank you for reaching out, and expressing your concern about an unburied cable. It sounds like this may be part of a span replacement project. Do you happen to know if any one from our local team has been out to investagate? 

 

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user_pel9ak

Visitor

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Based on a technician visit to my yard earlier this year, it seemed like it may have been assigned to the wrong team at one point (written up as an individual drop to house). 

When I last spoke to a supervisor (Jason) on 3/16/26, he said since it was a pedestal to pedestal run rather than an individual drop, he was turning it over to the Network team and it should just take a few weeks to get it buried. 

However I haven't heard back from anyone at Xfinity since then and the line remains unburied. 

I haven't spoken to these neighbors recently and don't know if they have received a visit from anyone at Xfinity but they are well aware of this issue since the orange cable has been running unburied through their yards for 2+ years. 

I left several voicemails for supervisor Jason over the past 6 weeks asking for an update on his handoff to the network team, but I have not heard anything back from him.

I greatly appreciate your assistance in getting this issue resolved as it continues to impact not only my property but at least 3 neighboring houses.

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5 hours ago

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XfinityMartyR

Official Employee

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3.2K Messages

 

user_pel9ak Thank you for the additional information! We can investigate this concern with the local team for you. Please send us a direct message. 
 
 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 
 
 

 

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5 hours ago

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