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user_dw89y0
1st Topic

Visitor

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2 Messages

Monday, February 23rd, 2026 9:13 PM

Vulgar language

I received a call just 10 minutes ago and was left an voicemail from Xfinity calling me female genitalia. I have the video of the voicemail and called your customer service line and was told "nah it couldn't have been us"

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6 hours ago

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XfinityQue

Official Employee

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459 Messages

11 hours ago

 

user_dw89y0, hello there and thanks for reaching out. That is horrible to hear and we will do everything to get this resolved. Without providing any personal information on here, can you share the phone number that left the voicemail? 

 

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XfinityJohnG

Official Employee

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2.5K Messages

Thank you very much for the number. I do not see that part of our directory. You can report that number to our customer security team at the https://spa.xfinity.com/help site. I can also look further into that from here too. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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