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Carlbowman
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Regular Visitor

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4 Messages

Saturday, August 22nd, 2020 6:00 PM

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Voltage on my coax

There is AC voltage on my coax cable. I live in a condominium complex and my upstairs neighbors are experiencing arcing and damage to their carpet and equipment through their coax cable multiple people have been shocked and I’ve measured voltage on my cable as well. This is a serious issue and I need a tech out here immediately. I have an appointment for Thursday of this coming week but that is not soon enough. It need to happen ASAP!! This can hurt someone or cause a fire and Comcast needs to take this seriously!!!

Question

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Updated 

5 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

You are better off calling an electrician, even if a tech comes out they aren’t going to touch anything electrical (#1 and very important, they aren’t qualified).

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Carlbowman

Regular Visitor

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4 Messages

5 years ago

I am an electrician. I don’t know how their service comes into my complex or where they have splitters or amplifier located and before I go to the management company suggesting how to troubleshoot an electrical issue, I’d like to rule out Comcast as the source of the problem.

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EG

Expert

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110.9K Messages

5 years ago

FWIW, we've seen these before and it typically turns out to be a bad electrical wiring neutral leg.

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Carlbowman

Regular Visitor

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4 Messages

5 years ago

That could be it, it could be any number of things. My upstairs neighbor told me they still experienced the arcing when our power went out due to a storm the other week, though. So that’s a little odd. Regardless I still need someone to come out because this is a safety issue that could be on their end

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

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Carlbowman

Regular Visitor

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4 Messages

5 years ago

There’s no option going through your menu for a fire hazard. There’s also natural gas lines there are right next to the live coax and improper bonding on the original install. Those aren’t options either

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

The middle option "I think cable wires outside my home pose a safety risk" applies, but I'm escalating it

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