New Poster
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3 Messages
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
XfinityOrlandoM
Official Employee
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3.4K Messages
1 hour ago
@heron506
Thank you for reaching out. We apologize for the inconvenience you’re experiencing with your Xfinity Voice service.
Is your phone line connected directly to the Xfinity modem, or does it run from the modem to a phone wall jack?
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