Visitor
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1 Message
Voice service
Upgraded modem (DIY) and successfully have internet service, but lost phone service. Worked with the assistant and have not resolved the issue (no dial tone). Followed all steps to include directly plugging a working phone into jack on modem directly.
XfinityMatthew
Official Employee
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279 Messages
10 hours ago
Hello @user_pbaezi , we may need to troubleshoot and provision the phone for you on our end. Please send us a direct message with your full name and the address, and we can take a look for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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